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Two Secrets to a Productive Day

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Is your web contact form hurting your business?

Let’s talk bad customer service when on the interwebs. Did you know it can take six to eight touches before a client decides to buy from you? Sometimes those touches come in the form of interacting in your Facebook group or reading your weekly newsletter or taking part in your recent challenge. On the flip side,…
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The one thing I won’t outsource

As an entrepreneur, you read a lot, watch even more and connect with many. Through those connections, you hear so much advice of growing a business (hey, that’s probably why you’re reading this post, right). A huge tip is to outsource and delegate as much as possible. I completely agree… with one exception. Marketing! Yep,…
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What the toilet taught me about running a business

Recently, the flapper in our toilet started acting funny. The little hook on the flapper piece inside the toilet tank would come off the hinge repeatedly, causing the flapper to not seal properly and the toilet to constantly run. It was a simple fix each time it happened – take the lid off the tank,…
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Business Tools I Love: Acuity Scheduling

In my own business and client work, I make sure the behind-the-scenes of many online businesses is running smoothly. One big part of that is the scheduling of appointments. Because we’re working in virtual environments, one way to do it is to have a back-and-forth with a client to find a mutual time for both…
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Lather, Rinse, Repeat for Business

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Just acknowledge it ALREADY

I see it so frequently, especially in online communities, a job posting for a Virtual Assistant. But there’s always the last bit that sets my blood boiling a bit: Growing small business looking for a highly-motivated, highly-experienced, rock star VA to assist in daily operations. Must have experience supporting multiple 6- and 7-figure entrepreneurs and…
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Finding the Deep Root of the Problem

What I’ve seen lately in my work with clients and conversations with other entrepreneurs is that MAJOR business shifts are on the brain. Maybe it’s the time of year? Maybe it’s current political climate we’re living in? Something’s in the air that’s causing people to reevaluate what they are doing, how they’re spending their money…