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Losing clients? Make sure you’re not skipping this SUPER SIMPLE step

I was thinking about you recently because I’ve been having some customer service issues with a local business. This business provides a hybrid product and service, which I know so many of you do. You have your 1:1 service, but then there’s usually some sort of deliverable that goes along – a website, workbook, training…
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When Business isn’t All Glamour and Sexiness ALL THE TIME

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Systems or Technology – which comes first?

This question comes to me often – when setting up your business for success, where should the focus go first? Should you concentrate on getting the right technology and software? Or is developing operational systems the first stop on the business organization train? After all, you can’t do such fundamental actions as sign up new email…
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Who wants to be like Eleanor Roosevelt? Here’s a hint – show up!

As business owners, there’s a lot we want to do, some things we need to do and activities we’re excited to do at the start but lose their luster over time. Writing blog posts, recording podcast episodes, thinking up new program content – does that sound familiar? Even with the clearest WHY, some recurring tasks…
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Blitz what?!?! My secret method for beating overwhelm

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S#!T… you’ll never know it all and that’s totally OKAY

I once said, “as an entrepreneur, you never know everything” and I’m about to be smacked in the face with that thought multiple times over. Because next week, I’m off to Portland for the annual World Domination Summit. It’s a gathering of wonderful people who are seeking to live a remarkable life in a conventional…
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be your own cheerleader

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that time I totally bombed in front of an audience

“You can’t shrink your way to greatness.” That was a line in a recent post by marketing genius Seth Godin. It wasn’t the attention-grabber intro nor was it the thought-provoking stinger at the end. The line was simply and thoughtfully placed inside the bigger context of the post, and yet this is what stuck with…