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Don’t Set up the Relationship to Fail

I’m doing a happy dance over here for YOU because you’ve made the exciting decision to uplevel your business and get yourself some dedicated support in the form of a new assistant. Woohoo! But let’s keep the party going and kick-off the working relationship RIGHT. Taking the time at the start sets you and your VA up for so much success and goodness. Start by having a video call (I love Zoom Meetings for this) where you get to know her more and go over what your business is, why you do what you do. The more your VA understands […]

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Where to Find Your New Assistant

You’ve taken the time to not only acknowledge the fact that you need support in your business, but also to make a list of what tasks you’ll be delegating out. Congrats to becoming aware of the problem and how to solve it! Now, let’s take some action! Once you have your VA task list prepared, turn it into an attractive job listing. Remember that you’re a small business, not a corporate conglomerate, so feel free to inject some personality and pizzazz into the write-up. Yes, you want to come across of a professional business that people should take you seriously, […]

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How To Be Responsive and NOT Lose Your Mind

Did you know that being constantly in your inbox, reading and responding to email can feel productive, but is actually a form of distraction? YEP! This was such a head-slap moment for me when I learned it years ago. The constant need to be ultra-responsive pulls your focus away from the bigger picture of building a successful, sustainable business you can love for many years to come. But, how do you make your clients feel cared for, but not spend the day in reactionary mode in your inbox? First, it starts with expectations and boundaries. This is the tough part […]

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Business Tools I Love: Unroll.me

Do you have serious FOMO when it comes to knowledge? I DO! I love to learn and if someone has something wonderful to say, I’ll likely give them permission to come into my inbox on the regular. Yes, I freely give out my email address to websites and other businesses. I know they say to protect your email address, but I want to know what people are saying and thinking. How else can you learn but to explore the thoughts and ideas of others? But… Confession time: my inbox became rather unwieldy with this strategy. I know, me, the biggest […]

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Business Tools I Love: Canned Responses for Gmail

“OMG – Canned Responses are my new best friend. That is all.” That was the email from a happy client recently, after I recommended Canned Responses to her. And last week, while in an operations + tech overview for a client’s new assistant, she had a similar reaction to finding out about the tool. It got me thinking about you, a smart, successful business owner and I thought you’d like to be in on the secret, too. Consider this your formal introduction to your new TOP business tool – Canned Responses for Gmail. First, let’s start with what they are […]

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Systems or Technology – which comes first?

This question comes to me often – when setting up your business for success, where should the focus go first? Should you concentrate on getting the right technology and software? Or is developing operational systems the first stop on the business organization train? After all, you can’t do such fundamental actions as sign up new email subscribers or collect payments without some basic pieces of technology. So that’s it right? Concentrate on the tech first. You probably know my answer is very much the opposite. In my opinion,  systems come first! And this isn’t just because I’m all about the processes. […]

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How to Crush The Day – Here’s My Secret

Question time: Being intentional and productive in your day… a. sounds like I’ll be doing the same thing each day. b. is just what I need (or so I’m told). c. feels overwhelming – where do I start? d. all of the above Answer: D – all of the above. True, having a structure to your day-to-day is all of those things, but is can also be liberating and empowering. The structure helps you get clear on your WHY and enforce your time boundaries. But what trips up so many is the HOW. How do I plan my next week when I don’t know what is […]

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5 Reasons You Need a Routine NOW

When I say the word “schedule” what comes to mind… … shackles on. … yawn city. … stodgy, boring, and bland. If you’ve ever felt like needing to follow a daily schedule, for say, school or a 9-to-5, was super restrictive, I’m here to remind you that you are the boss of YOU. In the past, your routine was likely dictated by a corporate mandate, manager or school bell. Today though, you’re able to tell yourself where you want to be and when and what you want to be working towards. Sounds exhilarating and empowering, right? But I see so […]

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