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How To Be Responsive and NOT Lose Your Mind
Did you know that being constantly in your inbox, reading and responding to email can feel productive, but is actually a form of distraction? YEP! This was such a head-slap moment for me when I learned it years ago. The constant need to be ultra-responsive pulls your focus away from the bigger picture of building…
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Business Tools I Love: Canned Responses for Gmail
“OMG – Canned Responses are my new best friend. That is all.” That was the email from a happy client recently, after I recommended Canned Responses to her. And last week, while in an operations + tech overview for a client’s new assistant, she had a similar reaction to finding out about the tool. It…
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Planning for the Unplannable
The recent events in Texas are devastating. I have friends and clients in the Houston area. People that are affected by the flooding. They’re living in hotels. They’re spending their days ripping apart their homes to prepare for the restoration process. Helicopter rescues have taken place only 2 blocks away. I was on a call…
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Losing clients? Make sure you’re not skipping this SUPER SIMPLE step
I was thinking about you recently because I’ve been having some customer service issues with a local business. This business provides a hybrid product and service, which I know so many of you do. You have your 1:1 service, but then there’s usually some sort of deliverable that goes along – a website, workbook, training…
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Systems or Technology – which comes first?
This question comes to me often – when setting up your business for success, where should the focus go first? Should you concentrate on getting the right technology and software? Or is developing operational systems the first stop on the business organization train? After all, you can’t do such fundamental actions as sign up new email…
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Who wants to be like Eleanor Roosevelt? Here’s a hint – show up!
As business owners, there’s a lot we want to do, some things we need to do and activities we’re excited to do at the start but lose their luster over time. Writing blog posts, recording podcast episodes, thinking up new program content – does that sound familiar? Even with the clearest WHY, some recurring tasks…
