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Business Policies

Standard Policies

Office hours are Monday through Friday 8AM – 3PM CT. If you need assistance outside of normal business hours, please let us know and we will accommodate you as best we can.*

If you have an urgent or off hour request, please email support [at] lindsaygomez [dot] com and include as many details as possible, and I will get back to you as soon as possible.

*Please note that a surcharge will be assessed for urgent, off-hour, or vacation requests that will be added to your invoice.

 

Communication and New Projects

Please submit your task requests through the designated Project Management software, and assign it to the correct team member. To discuss projects via phone, please email in advance to schedule a time.

Only written requests are considered official. Therefore, please follow up in this manner for any requests made via phone.

We will respond to all requests within 24 hours to confirm receipt and if needed, provide an estimate and timeline for completion of the task/project.

Project and task lead-time are as follows:
• 24 hours for basic office tasks; examples of basic tasks include minor website updates, addition of new blog post, schedule coordination
• 3 days for advanced tasks and all projects; examples of larger tasks and projects include create and publish LeadPage with full email integration (new list creation, autoresponders, etc.), set-up sales page for program launch, put together and schedule newsletter

If the request is received during either a holiday or weekend, we will respond before the close of business the following workday.

 

Contact Information

General Support: support [at] lindsaygomez [dot] com

Lindsay: lindsay [at] lindsaygomez [dot] com

 

Status Meetings

As a client, we will hold a regularly scheduled phone call, either weekly or bi-weekly, for a quick status meeting to discuss outstanding tasks, priorities and any issues. These calls are no more than 30 minutes in duration. I recommend you make this call a priority to attend.

 

Holiday Schedule

The office observes the following holidays:

  • Martin Luther King Day
  • President’s Day
  • Good Friday
  • Easter
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Thanksgiving and the day after Thanksgiving
  • Year-End Holidays: December 23rd-January 2nd

For clients whose status meeting falls on a holiday, there will be the option to skip our meeting that week or hold it later in the week (day of week dependent on availability).

 

Vacation

I will provide you with a three (3) week notice prior to any vacation time. In the unlikely event that I’m unable to provide 3 weeks advanced notice, I will provide you with as much notice as possible.